Small Business IT Support Services & Solutions.

Of course! Our one on one managed IT support is positioned to provide support for smaller businesses. Our services are designed for teams with limited time, tight budgets, and little to no in‑house IT staff. We focus on keeping your systems reliable, secure, and easy to use, without unnecessary complexity or up-selling.

Our plans are priced accordingly and include a set number of hours per plan, with the exception of ad-hoc work. This helps keeps costs predictable while ensuring you only pay for support when it’s actually needed.

Yes, we do charge a minimal one‑off on-boarding fee with our monthly support plans of $150 for teams up to 3x users & $350 for teams up to 10x users. This covers the initial audit and setup work required to support you properly, including reviewing your current systems, securing access, documenting your environment, and making sure everything is stable from day one. We’ll outline exactly what’s included before you start, so you know what to expect.

Yes. You can scale up or down as your business changes. Since our pricing is a flat monthly fee, we adjust your service level as your needs change. If you hire new staff, downsize, or change how you work, we’ll review things with you and update the arrangement so you’re not paying for more than you need.

There’s no penalty for growing or reducing your team, just a straightforward adjustment to suit your current business needs and team structure.

We aim to respond to all IT support issues, requests, and tickets as quickly as possible, ideally within a 24hr time period. Support requests are passed to your dedicated account manager to handle and communicate with you one on one for a fast resolution, resulting in familiar support with an agent who knows your business.

Yes, support is unlimited. You can log as many support requests as you need, and each request is handled as a ticket with time logged against it. This means you’re never limited or capped on support, while still keeping pricing fair and predictable.

Ongoing management and monitoring are included in our monthly plans, however if support provided exceeds the allocated support hours then the ad-hoc rate will apply for any additional support. We will always communicate this before commencing with any requests.

Yes, we can help with security and backups. We assist with security basics such as setting up and managing two‑factor authentication (2FA) to protect accounts and reduce the risk of unauthorised access. We also provide guidance on good security practices for your team.

We do not directly provide in-house backup solutions or software at this time, but we can recommend and coordinate with trusted backup software providers or specialist agencies. We help you choose the right option and make sure it’s set up correctly for your business.

Yes, we provide IT focused documentation for your business. We document your systems, access details, and key configurations so nothing is left in someone’s head. This helps with ongoing support, staff changes, and continuity if anything unexpected happens.

Documentation is kept up to date as your environment changes and is always shared with you for your internal records.

100% Yes. You will always own your data, systems, and files. All business data, accounts, and systems remain yours at all times.

We manage and support them on your behalf, but ownership never transfers to us. If you ever decide to move on to another managed service provider, your data, systems, files, and tech will stay with you and remain fully accessible by your business.