Meet Your New Favourite IT Support Team.

It's simple really. We just can't think of anything better than spending our days rescuing computers, building websites, and being knee-deep in marketing campaigns and software.
user-profile-1
from 200+ customers.
Get in Touch

Who Are PatchPoint?

PatchPoint IT Support is proudly based in Goulburn, NSW, and work with customers right across the Southern Tablelands and Southern Highlands. Being local means we understand the area, the people, and the needs of local homes and businesses when it comes to their IT support needs.
MOTHERBOARD
26+ years of expertise.
HARDWARE
Same day service available.
ANALYTICS
Free assessments.
You’re not dealing with a call centre or a faceless company behind a wall of tickets. You’re dealing with a local service that’s easy to reach, quick to respond, and invested in the community. Whether you’re in town or further out, you’ll get the same reliable support, clear communication, and practical solutions without the runaround.
Who are we Tablelands IT Support.
PatchPoint IT Support About Us

How We Started.

Stu here 👋. I started PatchPoint IT Support out of frustration. After too many years in digital service providers, I got sick of watching small businesses get overcharged, oversold, and quietly pushed aside. Everything came with a mark‑up, an add‑on, or a hidden cost, while perfectly good skills went unused. It felt outdated, inefficient, and stacked in favour of larger budgets.

That frustration is what shaped how we work today, and why we separate what we do into two very clear lanes:

On the IT side, we focus on keeping things running. That means PC repairs, upgrades, ongoing IT support, and fixing problems before they turn into bigger ones. Practical, cost‑effective support for homes and businesses that just want their systems and tech to work properly.

On the digital and marketing side, it’s about growth and opportunity. Websites, design, branding, marketing support, and strategy, all done without the agency nonsense. No padding hours, no wasting skill‑sets, and no capping ideas just because budgets aren’t massive.

Our philosophy is simple: bring 26+ years of experience across tech, marketing, design, and strategy together in a way that actually helps locals. Whether it’s residential tech support or backing a small business that needs an all‑round digital helping hand, we show up, do the work properly, and keep things honest.

It’s not a pitch. It’s just how we roll.
Book a Call

What's it like working with us?

When you work with PatchPoint IT Support, there's no second guessing next steps or what's happening at any given time. We always keep it clear and straight forward.

Why work with the best IT support workers.
☎️ Discovery Call & Chat.
It always begins with a chat. You tell us what’s not working, what’s frustrating you, or what you’re trying to achieve. No tech talk, no assumptions, and a whole lot of questions. This helps us understand the real problem & ensure we're aligned with your issues.
15-20 minute chat.
100% free/ no charge.
Speak with an expert.
Why work with us assessment and analysis.
🔎 Assessment & Analysis.
Before suggesting anything, we'll take a look at you current setup. Whether it’s a home PC or a business setup, the goal is to fix, improve, or make better use of what’s there before moving ahead.
Device & harware health.
Flag quick wins & issues.
Workflow & access review.
Why work with us get clear advice.
💬 Clear & Honest Advice.
You’ll get straightforward advice and realistic options, including what needs fixing now, what can wait, and what’s worth planning ahead for. No pressure, no upselling, just recommendations that actually make sense in plain English.
Practical advice & solutions.
Timelines & delivery.
Pricing estimates.
No-pressure.
Why work with us get to work.
🖥️ Get it Sorted.
Once you’re happy, we'll get to work. That might be a repair, an upgrade, IT support, or digital work. Rest assured it's always done properly, using solutions that are reliable and cost‑effective.
On-boarding process.
Deep dive & strategy.
Efficient project timeline.
Regular updates & check-ins.
Direct access to us any-time.
Why Work with us Discovery Call.
❤️‍🩹 Ongoing Support.
If something else comes up, we're easy to reach. Whether it’s another issue, a question, or the next thing you want to improve, you’ve got a local contact who already understands your setup.
Handover docs & guides.
User training sessions.
Maintenance & updates.
Affordable support-plans.

Not sure where to start?

Don't sweat it, that's what we're here for! Let's have a chat and discuss your ideas, troubles, plans, and go from there. Even if we're not the right fit for you we'll always try and help.

Get in touch today
we're committed to you.

Our Customer Promise.

CERTIFICATE 2
Guaranteed Satisfaction.
When you book with PatchPoint IT Support, we take the time to do the job properly. We test everything, make sure devices are working as expected, and follow up if needed so you’re not dealing with the same problem again.
QUALITY CONTROL
100% Reliable.
Your satisfaction matters. If our work falls short of your expectations, we’ll make it right quickly and at no extra cost. We’ll explain what we did, answer any questions, and stay connected until you’re happy with the results.
BOX
No Fix. No Fee.
We only charge if we have successfully fixed the problem. If we can’t resolve the issue, then there’s no charges for labour or time, just honest advice on next steps and options to move forward.
Frequently Asked Questions
We've compiled some of the most common questions we get from customers who use our IT support services, however we always encourage questions.

PatchPoint IT Support is based in Goulburn, NSW, however we provide expert IT support and services to business owners and home users all across the Southern Tablelands and the Southern Highlands.

Yes. We provide business and home based IT support for both Windows/PCs and Mac/ Apple computers. We also support Linux distributions.

Yes. Our IT services can help get your entire office setup configured an working as intended, including computers, servers, printers, and phones.

We aim to complete most requests within 24-48hrs, however this does depend on the scope of work required and the complexity. For most home user IR requests, support is pretty quick where-as business IT support can take longer and sometimes requires on-site visitation.

Yes. Once signed up you’ll work directly with your point of contact/ account manager on all tasks with direct access to them via email and phone.

Standard IT service requests (repairs, computer builds, networking, server management, equipment installs etc.) are managed and charged on an hourly basis. Call out rates also apply for site/ home visits. Please reach out to us for more information and to obtain specific pricing for your IT service needs.

Yes. We work with clients to provide managed support on a month-to-month basis based upon their specific support needs. Please contact us to learn more.

No. Unlike other agencies we don’t believe in lengthy contracts or sign-up terms. We only operate month to month.

We do not provide any legal or tax advice services, or work required to be carried out by a licensed legal or tax professional. This includes book-keeping, BAS, or writing of legal terms or documentation.

Yes. We do provide urgent support however this does come with an additional charge. We aim to achieve all turnarounds within 24-48hrs (excluding website builds and custom projects) however understand some support queries are a priority. Please contact us to learn more.

Want to learn more about us?

Book a quick 15-minute call.

Schedule a Call
Prefer to email us?
hello@patchpoint.com.au
Got a question?

Whether you need help fixing an issue, improving your systems, or setting up ongoing support, our team is ready to assist. Contact us today and we’ll get back to you as soon as possible.

Patch Point IT Support and digital agency.
Let's sort out your IT problems & needs.
Complete the form below with your details and a brief description of what you need help with. We'll get back to you ASAP.
Patch Point IT Support and digital agency.
Hi there!
👋
It's great to meet you! Let's get some basic info so we can better support your business IT needs.
Patch Point IT Support and digital agency.
How Can We Help ?
Let us know how we can best support you by selecting the services you're interested in & how large your team is.
I am interested in:
How many users do you need support for?
Patch Point IT Support and digital agency.
Hi there!
👋
Let's get your home IT sorted.
It's great to meet you! Let's learn more about what type of IT support you need for your home.
I need some help with:
Patch Point IT Support and digital agency.
We're on it We're on it!!
Here's what we're working with:
Your business is
.
Your need help with
.
Your business is based in
,.
Your business has
.
Contact is
.
Phone is
.
Patch Point IT Support and digital agency.
Anything else we should know Anything else we should know??
On submit, our team will review your request and get back to you ASAP and schedule a time to talk through next steps to getting started. If you have any questions at any time, please get in touch with us on 0434 043 385 or email hello@patchpoint.com.au.

Thanks for choosing PatchPoint.
Patch Point IT Support and digital agency.
We're on it We're on it!!
Here's what we're working with:
Your need help with
.
You're based in
, .
Contact is
.
Phone is
.
Patch Point IT Support and digital agency.
Anything else we should know Anything else we should know??
On submit, our team will review your request and get back to you ASAP and schedule a time to talk through next steps to getting started. If you have any questions at any time, please get in touch with us on 0434 043 385 or email hello@patchpoint.com.au.

Thanks for choosing PatchPoint.